Refund policy

Orders cancelled by Customer

Customer can cancel the order only if the delivery of product is not done. After the delivery of product, order cannot be cancelled

For any order cancelled, once accepted by the company, the customer will get the amount to be adjusted in the form of credit points that can be used for future purchases from the website

At any given point of time, if the company detects any mala fide intentions while placing the order, it will result into cancellation of the order from the company website

Order Returns

7-Day Returns (Non-Food Products): Accessories, toys, grooming products, feeding essentials, and other non-edible pet products are eligible for return within 7 days of delivery, provided the product is unused, in its original packaging, and with all tags and accessories intact.

SHIPPING AND DELIVERY Packages will be shipped within 5-7 business days of the orders placed

As soon as the package is shipped, the tracking information will be shared with you via email

It is advised to group your shipments in a single order at the time of placing the order on the website. This will help in optimizing the logistics cost & ensure delivery of all selected items together at your doorstep

PAYMENTS

There are no hidden charges. You pay only the amount that you see in your order summary at the time of check out

In case of a payment failure, please retry after checking the information passed on to the payment gateway is accurate i.e. account details, billing address, password (for net banking), etc.

If your account has been debited after a payment failure, the amount will be rolled back to your same account (used for booking order) within 7 business days. You can email us on info@ektekglobal.com your order number for any clarification

Please ensure that while making payments, you are in a secure area & none of your card/bank details are being overlooked.

In case of any unauthorized purchase, please report at info@ektekglobal.com within 30 days of transaction